Get to the airport in time before your trip. For European flights, the recommended arrival time is 2.5 hours, and 3 hours for long-haul flights, before departure at a minimum. You will save yourself many worries.
Online check-in
Avoid waiting times. Please use online check-in before your trip. For your comfort, we offer our helping hand and can arrange online check-in for you. Just state your order.
Passenger restrictions
Suppose you have a restriction as a passenger (passengers with a pacemaker, pregnant women) that prevents you from going through the safety frame. In that case, you must report this to a security officer. Employees will perform the inspection itself in a different way.
You can use the stroller until you board. In front of the plane or at the gate, you hand over the stroller to the airport staff. Then, they load it onto the plane.
Lost suitcase
Didn’t check in your checked baggage? Did you leave anything on the plane? Contact the Lost Baggage Counter immediately. Employees will write a report of the lost item with you.
Do you have questions about your journey? Do not hesitate to contact us, and we will be happy to answer everything.
